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Welcome to our Help Center!

Customer flow

To access their details, your customers

  • need to provide their email address

  • and will receive a one-time password.

For details on how to make the portal accessible to your customers, please check the Integration & Configuration section.

Customer Portal - User flow 1

The language can be changed by the customer at any time, as default the portal is displayed in the browser language of the customer.

After requesting the password, billwerk will generate a standard email with the password and dispatch it to the customer.

The password can be re-sent after 60 sec. If the email does not match a customer in your account the customer will receive an error message.


If two customers have the same email address, the most recently created customer will be logged in. After providing the one-time password, the user is redirected to the portal.