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Pending costs and credits

In order to add costs or credits to a subscription, please follow these steps:


Access to the interface

  1. In the navigation bar, click on Customers > Customers.

  2. Double click on the customer you would like to charge extra costs or give a credit.

  3. In the Customer Details interface, click on an active subscription in the Subscriptions box.

  4. Scroll to Pending costs and credits.

Add costs

  1. Click on Add cost to:

    • Add a description, quantity, price, VAT rate in the existing order line.

    • Click on Add order line to add a new line.

    • You can decide whether you would like to display the Subtotal before or after taxes by activating the switch Reepay_Admin_-_Create_Add-On_Incl_VAT.png.

  2. Click on Reepay_Admin_-_Confirm_button.png.

  3. A popup confirms you the changes you made.

Add credits

  1. Click on Add credit:

  2. Insert a description and a amount.

  3. Decide if you would like to apply the credit now or on a later point in time. If later, you can set the date.

  4. Click on Reepay_Admin_-_Confirm_button.png.

  5. A popup confirms you the changes you made.

The costs and credits you added are visible in the list Pending costs and credits:


Click on the icons to see the details.

In the next invoice the costs and the credits will be listed and taken into consideration.