Questions when migrating from another payment gateway
When you migrate from another gateway, you might have a lot of questions.
Please find here some considerations in a nutshell:
How do I start?
To go live with billwerk+ payments by following this guide.
Can I reuse my current acquirer agreement?
Note
We provide a list of acquirers you can work with
Of course you can reuse your existing acquirer agreement.
Can I use Billwerk+ Pay in my shop model?
Yes! Actually we provide plugins to different e-commerce platforms.
Can I import customers/ payment methods?
Yes, please read this article to get more details: Import of credit cards and subscriptions.
Does Billwerk+ Pay cancel my old agreement?
No, you need to contact your old provider to cancel your agreement.
Can I use two gateways at the same time during the transitional period?
Using two payment gateways in the transitional period is not a problem.
Reach out to our support team
In case of any issue, you can raise a ticket directly with our team from within the app or please send us an email to ree-support@billwerk.com.