Dunning Plan
A payment can fail for a number of different reasons :
Card can be expired
Credit limit exceed
Card can be blocked
A dunning plan allows you to set different actions when a payment fails. Billwerk+ Payments Subscriptions can automatically send out reminder emails - and ultimately cancel the subscription. You have full control over the intervals and actions in the dunning plan.
Billwerk+ intelligently decides on the action. If the credit limit has been exceeded it may be a temporary problem, and we will automatically retry the transaction later. If the credit card is expired it is a permanent problem, and the dunning process will start immediately.
Note
Please find more information in our help center article about dunning management and in our API documentation about the endpoints.